TMail.nz - FAQ´s

## 💰 **Pricing & Account Questions**

**1. How much do I have to pay for these services?**
**A.** It's absolutely FREE! We believe privacy should be accessible to everyone. No hidden costs, no credit card required.

**2. Are there any premium features or paid plans?**
**A.** Currently, all features are completely free. We may introduce optional premium features in the future, but basic temporary email services will always remain free.

**3. How do you offer this service for free?**
**A.** We support our service through non-intrusive advertising and optional donations. We never sell your data or compromise your privacy.

## ⏰ Email Duration & Activity

**4. How long is my email ID active?**
**A.** Your email address is reserved for you forever, but emails in your inbox are automatically deleted after 48 hours to maintain privacy and server efficiency.

**5. Can I extend the email retention period?**
**A.** Currently, all emails are automatically deleted after 2 days. This ensures optimal performance and protects your privacy by not storing data longer than necessary.

**6. What happens to my emails after 2 days?**
**A.** Emails are permanently deleted from our servers. This process is automatic and irreversible, so important emails should be forwarded to your personal email.

## 📨 Email Delivery Issues

**7. I've waited more than 15 minutes but no message arrived!**
**A.** Delivery delays can occur due to high server traffic. Try these solutions:
- Refresh your inbox
- Try a different domain name
- Wait 5-10 more minutes
- Check if the sender has delivery issues

**8. Some domains don't seem to receive emails. Why?**
**A.** Certain domains may get temporarily blacklisted by senders due to excessive use. We continuously add new domains - try creating an address with a different domain.

**9. Are there any senders that block your domains?**
**A.** Some strict services (like financial institutions) may block temporary email domains. We recommend using our newer domains for such registrations.

## 🔢 **Usage Limits**

**10. How many email IDs can I create?**
**A.** There's no limit! Create as many temporary addresses as you need for different purposes.

**11. Is there a rate limit for creating new addresses?**
**A.** To prevent abuse, we may implement rate limiting if we detect unusual activity. Normal usage has no restrictions.

**12. Can I use TMail for bulk registrations or automation?**
**A.** Our service is designed for individual personal use. Automated scraping or bulk creation may result in temporary restrictions.

## 💻 **Access & Compatibility**

**13. Is it necessary to download a mobile app or software?**
**A.** No downloads needed! TMail is a web-based service accessible from any browser on desktop, tablet, or mobile devices.

**14. Do you have a mobile app?**
**A.** While we don't have a dedicated mobile app, our website is fully optimized for mobile browsers and works perfectly on all devices.

**15. What browsers are supported?**
**A.** We support all modern browsers including Chrome, Firefox, Safari, Edge, and Opera. Keep your browser updated for best performance.

## 🔒 **Privacy & Security**

**16. Is my email content private and secure?**
**A.** Absolutely! We don't read, scan, or analyze your email content. Emails are automatically deleted after 48 hours.

**17. Do you store any personal information?**
**A.** We don't require personal information for basic use. We only store minimal analytics data to improve our service.

**18. Can emails be recovered after deletion?**
**A.** No, deletion is permanent and irreversible. Always save important emails elsewhere before they expire.

## 🌐 **Domains & Features**

**19. How many domain options do you offer?**
**A.** We offer multiple domain choices and regularly add new ones to ensure reliability and avoid blacklisting.

**20. Can I use my own custom domain?**
**A.** Currently, we only provide our predefined domains. Custom domains aren't supported in the free version.

**21. Why do you have multiple domains?**
**A.** Multiple domains ensure service reliability. If one domain gets temporarily blocked, others continue working normally.

## 🛠️ **Technical Issues**

**22. The website seems slow or unresponsive. Why?**
**A.** During peak usage times, high traffic may cause temporary slowdowns. This usually resolves quickly as we scale our servers.

**23. I'm getting error messages. What should I do?**
**A.** Try refreshing the page, clearing your browser cache, or trying a different browser. Persistent issues? Contact our support.

**24. Do you have an API for developers?**
**A.** Yes! We offer a free API for developers. Check our documentation for integration details.

## 📧 **Email Functionality**

**25. Can I send emails from my temporary address?**
**A.** Currently, TMail is receive-only. You can receive emails but cannot send replies from temporary addresses.

**26. Can I forward emails to my personal account?**
**A.** Yes! Simply open the email and use your email client's forward function to send it to your permanent address.

**27. What file attachment sizes are supported?**
**A.** We support attachments up to 25MB. Larger files may be rejected by our email system.

## 🚫 **Restrictions & Limitations**

**28. Are there any usage restrictions?**
**A.** Yes, prohibited activities include:
- Spamming or phishing attempts
- Illegal activities
- Harassment or abuse
- Commercial spamming
- Automated mass creation

**29. What happens if I violate the terms?**
**A.** We may temporarily or permanently restrict access to protect our service and other users.

**30. Can I use TMail for business purposes?**
**A.** Personal use is free. Commercial use requires prior authorization. Contact us for business licensing options.

## ❓ **Still Have Questions?**

**31. How can I contact support?**
**A.** Email us at support@tmail.nz or use the contact form on our website. We typically respond within 24 hours.

**32. Where can I suggest new features?**
**A.** We welcome suggestions! Email support@tmail.nz with "Feature Request" in the subject line.

**33. Do you have a community forum?**
**A.** Not currently, but we're considering launching one based on user demand. Follow our updates for announcements!

*🔒 Your privacy matters to us. Happy emailing!*